In the ever-evolving landscape of healthcare, Cassie — the AI-powered receptionist co-developed by Humanate and Texas A&M University — represents more than just an administrative solution. For leaders in digital health, she signals a shift toward intelligent, emotionally aware systems that can elevate care delivery.
“AI like Cassie is more than a solution — it’s a signpost,” says Dr. Ravi Hariprasad, MD, MPH, Founder and CEO of Intuitive Mental Health.“The opportunities are as profound as the responsibilities.”
Cassie is an example of agentic AI — autonomous, responsive, and capable of real-time emotional adaptation. Designed to speak over 100 languages and respond empathetically to patient emotions, she’s built to reduce administrative overload while enhancing patient experience.
Dr. Hariprasad challenges the healthcare community not to shrink from the accelerating pace of AI innovation, but to lean in — guided by thoughtful design, collaboration, and rigorous ethical guardrails.
“Let’s shape AI healthcare so it elevates us, clinicians and patients alike, into a new paradigm of connection, intelligence, and care.”
